Shipping policy

Where we ship

We currently ship within Australia only.

Shipping costs

Shipping is calculated at checkout based on your order and delivery address. You'll see the exact cost before you pay.

Dispatch times

Orders are packed and dispatched from our fulfilment partner in Lane Cove West, NSW.

- Orders placed before 12pm on a business day are usually dispatched the same day
- Orders placed after 12pm are usually dispatched the next business day
- In all cases, orders are dispatched within 1-2 business days

Orders placed on weekends and public holidays are dispatched on the next business day. During sale periods or unusually busy times, dispatch may take slightly longer.

Delivery times

Once your order is dispatched you'll receive a confirmation email with tracking so you can follow its progress. Delivery times vary depending on your location and the carrier, and are outside our control once the parcel has been collected.

Authority to leave

Our parcels are sent with authority to leave, which means the carrier may leave your delivery in a safe place if nobody is home rather than taking it to a collection point. If you would prefer your parcel not be left unattended, please let us know at info@undividedfoodco.com as soon as you've placed your order and we'll do our best to arrange it.

Incorrect addresses

Please double-check your delivery address at checkout. We can't redirect a parcel once it has been dispatched, and we're unable to cover the cost of orders sent to an incorrectly entered address.

Damaged or missing orders

If your order arrives damaged, or hasn't turned up when you'd expect it to, get in touch at info@undividedfoodco.com and we'll sort it out. Full details are in our Refund Policy.