Refund policy

RETURNS AND REFUNDS POLICY

Because our products are food items, we're unable to accept physical returns for hygiene and food safety reasons. However, your satisfaction matters to us, and we stand behind the quality of everything we make.

If there's an issue with your order

Please get in touch with us at info@undividedfoodco.com within 30 days of receiving your order if:
- Your item arrived damaged, faulty, or in poor condition (for example, a jar with a broken seal or a product that has separated or spoiled)
- You received the wrong item
- Your order arrived significantly late or went missing in transit

Please include a photo of the issue where possible, along with your order number and the Best Before Date and Batch Number printed on the product. This helps us investigate what happened and resolve it quickly.

What we'll do

Once we've reviewed your query, we'll offer either a replacement or a full refund, whichever you'd prefer. We do not require you to send the product back to us.

Refunds

Approved refunds will be processed to your original payment method within 10 business days. Please note it can take a few extra days for your bank or card provider to process and display the refund.

Your consumer rights

Nothing in this policy affects your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded, including the right to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Questions?

We're always happy to help. Reach out to us any time at info@undividedfoodco.com.